Shift Reports

Once a clinician finishes a shift, they will be requested to submit a Shift Report, in this report the Clinician will report the time they started and finished working and if they had a break time.

After the clinician submits its report the Facility User will be requested to fill a Facility Shift Report.

caution

The Facility Users have a 48 hour deadline to submit the shift report after the clinician's shift report has been submitted to minimize delays in payments to the clinician. After this period, the clinician's shift report will be automatically accepted.

Retrieving Shift Report

You can retrieve the shift report, including the clinician's using the Get shift reports endpoint

Accepting Clinician's Shift Report

If you agree with the information provided by the Clinician, you can Accept clinician's shift report, you'll also need to provide a comment and a rate about the clinician that worked the shift

Parameter	Type
comment required	string
rate required	number

Rejecting Clinician's Shift Report

If you believe the clinician shift report contains incorrect information you can Reject clinician's shift report, in this endpoint you'll need to provide the correct information about the working hours.

Parameter	Type	Description
reviewComment required	string	A comment about the clinician
rate required	number	Rate the clinician from 1 to 5
breakTime required	string (ISO 8601 duration)	How much time clinician spent on break time
from required	string (ISO 8601)	The time that the clinician started the shift, in ISO 8601 format
to required	string (ISO 8601)	The time that the clinician ended the shift, in ISO 8601 format
comment required	string	General comment or feedback about the shift itself, including any incidents, issues, or noteworthy aspects
bonus	number	Monetary bonus to clinician

Example payload

{
    "rate": 5,
    "reviewComment": "Exhibited exceptional professionalism and skill",
    "breakTime": "PT0M",
    "bonus": 0,
    "from": "2024-04-10T18:56:00.000Z",
    "to": "2024-04-10T19:01:00.000Z",
    "comment": "The clinician went to the wrong building, that's why the start time was delayed."
}

info

Nursa addresses any discrepancies between clinician and facility reports appropriately.

Canceling Clinician's Shift Report

If the clinician didn't work the shift, you can cancel it, once you cancel the clinician shift report the shift will be considered canceled. You'll need to provide a cancellationComment, here are the available options:

• No Call No Show
• Excused Emergency
• Refused to Work
• No Longer Want to Work With This Clinician

info

If you choose the No Longer Want to Work With This Clinician option the clinician will be blocked from making future shift requests to the facility where the shift was scheduled.

Parameter	Type	Description
cancellationComment required	string	Reason why the shift was canceled or the clinician was not able to complete the shift
comment required	string	Rate the clinician from 1 to 5

Example payload

{
    "cancellationComment": "Excused Emergency",
    "comment": "The Clinician was not able to complete the shift due to a family emergency"
}